How does ITAC victim assistance service work?
If a consumer suspects a problem with an account – for example, funds are missing from an account – the consumer contacts the ITAC member company that holds that account. First, the customer works with the member to resolve any issues at that particular company. The ITAC member gathers information about the event using the uniform affidavit. Information in the uniform affidavit can be shared with departments and business units within the company and, with the customer’s consent, other companies. This sharing reduces the burden on the victim, who otherwise would have to tell his or her story repeatedly and complete multiple forms. If the ITAC member determines the problem involves identity theft, the consumer is offered use of ITAC free of charge. With the victim’s consent, the contents of the uniform affidavit are transmitted to the ITAC. ITAC then obtains the victim’s credit report and schedules a telephone call with the victim. Together, ITAC reviews the file with the victim to see i
