How does it apply to educators or health care providers?
The Categories of the Criteria for Performance Excellence apply equally well to all business, service, nonprofit sectors, as well as to education and health care organizations. The success of service organizations is no less dependent on effective leadership, strategic planning, customer engagement, and business results, for example, than is the success of manufacturing organizations. Certainly a customer and market focus is also key to the success of a service organization. Successful service organizations also depend on well-developed and well-managed processes that are measured and improved based on data and information collected on a regular basis. Process management is particularly challenging in a service environment, since it frequently must incorporate customer preferences, leading to process flexibility. Finally, the close interaction with customers in the service sector means that particular attention needs to be focused on customer contact aspects in employee selection and t
