How Does ISO9000 Fit into NQI PEP®?
A focus on a quality management system, like ISO9000, fits into the mid-range of the NQI PEP® Criteria. For example, an ISO-registered organization will have a good focus on process documentation and stability, a leadership that reinforces quality, and a sound approach to meeting customer needs. This fits perfectly into Level 2 of NQI PEP® Criteria, with a few points in Level 3. So levels higher than Level 2 in NQI PEP® can be seen as ISO plus, a way to enhance the great work done on ISO in the organization. A real benefit is that application of the NQI PEP® criteria will help to sustain the ISO focus, as the two are complementary. Another key factor is that application of NQI PEP® Criteria serves to re-energize an organization with fresh quality management goals. This can be very useful for those organizations that, after a few years, find that they get a bit bogged down on quality and quality assurance actions. Having new goals that complement the ISO standard is great for picking up
