How does ISO handle ISOPAX customer service?
During normal work hours, customers can contact an ISOPAX representative; we provide phone numbers and e-mail addresses for that purpose. After normal work hours, customers can contact the ISOPAX Help Desk to expedite issue notification. Calls are resolved either by the frontline support staff or escalated to appropriate personnel. Help Desk representatives are available from 7:00 a.m. to 9:00 p.m. Eastern time, Monday through Friday. On-call assistance is available beyond those hours as needed.
