How does Independent Feedback Review work?
• Choose a feedback review provider. • Follow the instructions on the reviewer’s website and pay the upfront fee. • The feedback review provider will then contact the member who left the feedback comment, to give him/her a chance to respond. • If the feedback review provider feels there is not enough information to make a decision, he or she can ask either party for additional information. • When a determination has been made, an email will be sent to both the buyer and seller with the outcome. eBay will also be notified of the reviewer’s determination. • If the independent feedback reviewer recommends that feedback ratings be withdrawn, please allow two weeks for the changes to occur on your member profile.
