How does IM compare to the Web browser in terms of watershed technologies?
Every application runs on a PC. You could imagine wanting to connect up. So when you are running customer service or Microsoft Word or a game, you want to connect to other people. So think of instant messaging, the application, as showing off these real-time APIs (application programming interfaces–functions that programs can use to make an operating system perform various tasks). So as far as the importance of messaging–is it as important as the browser? Well, don’t say the browser. Real time is more like HTML. Right now, your PC is an asynchronous communications device through e-mail. And except for teenagers, it’s not a real-time communications device. Until you get video and audio and rich applications to show people photos and browsing together to see things, the PC is not a communications device. But the future of the PC is to be a communications device. We have had this feature in Windows called NetMeeting, but it was obscure enough…and various things were hard about it. We
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