How does IGSM handle Grievances and Appeals?
Every effort is made to keep communication open between students and IGSM staff to avoid serious problems. In the event a grievance or problem has not been handled to the students satisfaction, the following procedures should be followed: • Appeals related to academic matters (grades, course procedures, tests, and assignments) are first handled through a personal contact with the instructor involved. If the student is not satisfied with the results of this appeal, IGSM should be consulted. If an agreement is not reached, the student can take his/her appeal to the Academic Affairs Committee for their review. Finally, if the student is not satisfied with the decision of the Academic Affairs Committee they can take their appeal to the Board of Directors of IGSM. Decisions by the Board of Directors are final. The steps above must be done in the sequence outlined. No appeals will be heard by any groups until the previous group (as indicated in the sequence above) has acted on the appeal. •
