How does i2i Systems support their customers?
Answer i2i Systems Support technicians have implemented the goal of 100% Customer Satisfaction! We have developed an efficient process to support our clients and resolve questions or problems before, during and after i2iTracks implementation. In the early phases of implementation, clinics work closely with an i2i Systems Project Manager to ensure all needs are met throughout the process. The Project Managers responsibility is to resolve all client questions and help the client anticipate implementation road blocks. After your implementation, our support services are available 24/7 with business hours of Monday Friday, 8am 5pm PST. The support and technical team may be reached toll free at (866) 820-2212. For after-hours and emergency support, messages are left on the support line and a technician is paged. If a case is urgent, a health center can expect a response in 1-2 hours or less. For all other cases opened by phone or the support portal, a user can expect a response within 4 hour
