How does HOMELINK handle complaints?
HOMELINK has policies and procedures and an internal incident tracking system in place to resolve patient and provider complaints. This system is designed to make certain that questions, concerns and complaints/grievances are resolved in a timely and fair manner. If the party submitting a complaint/grievance does not agree with a resolution regarding services provided/arranged an appeal process is in place and can be filed. The complaints resulting in a potential quality of care/service issue are reviewed by the HOMELINK Quality Officer and taken to the Quality Committee for recommendations and improvement initiatives.
