How does HMS help owners evaluate and improve their performance over the long term?
At HMS, we believe that what gets measured, understood, managed and rewarded gets improved. To that end, we’ve created a powerful tool within this process called the Balanced Scorecard. Utilized throughout the year, the Balanced Scorecard examines five specific aspects of your business and each of its departments: operational effectiveness, revenue maximization, customer loyalty, brand management, and learning and growth. As a result of the Balanced Scorecard, Hilton Management Services has consistently been able to increase efficiencies, track and reward achievement, and improve the bottom line for each of our managed properties.
