How does Help Desk work?
Customer submits an issue (ticket) to Jitbit Help Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website issues etc) get notified of a new issue, and take it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base. Here are some key features of “HelpDesk”: · Use it from anywhere · Use it on your public website or inside your office local intranet · Most advanced and reliable technical platform: ASP.NET 2.0 and SQL Server · Automatic email notifications · Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else’s data, etc) · Knowledge base Requirements: · Microsoft Internet Explorer 6.0 or later. · Mozilla Firefox 1.0 or later · O
