How does Help at Home handle conflicts or client complaints?
We are committed to handling any conflict or complaint immediately. Our goal is for a positive resolution/outcome as soon as possible. We acknowledge and honor that we are guests in our client/patient’s homes and respect that there may be times when we need to alter staffing arrangements or the plan of care based on feedback that we receive from field staff, clients/patients and families. At our start of care visit, we ask for your feedback as soon as you realize that there is an issue or challenge, so we can resolve it that day or as soon as possible.
