How does Health Advocate work?
Health Advocate assists employers and their employees (and eligible family members) through our staff of Personal Health Advocates (PHA). Members needing assistance call a special toll-free Health Advocate telephone number (1-866-695-8622). The member speaks with a PHA, who then becomes “their” Personal Health Advocate, personally helping them with their issue, problem or other need for assistance. After obtaining the necessary background information, the PHA, assisted by a staff of medical directors and administrative coordinators, researches and resolves the inquiry and establishes a time frame and method for responding back to the member.
