How does Evergreen assure service quality?
With an internal “Quality Management System” established in all Evergreen offices, with dedicated Quality assurance staff answering to MGT. On-time delivery, smooth operation and service quality are under strict control to assure that our customers? expectations for service, reliability and cost are met. Evergreen complies with International Standards ISO9002 in all locations, and is certified under that standard in Germany, England and Japan. Certification in the USA and Canada is in preparation. Vessel and corporate safety is certified under the terms of the International Safety Management (ISM) standard. Evergreen complies with all international and national protocols for safe, environmentally sound operations (SOLAS, OPA90, IMDG, etc.) in conformity with the rules of its vessels’ classification societies (NKK, ABS). Evergreen boasts an extremely low claims ratio, and is renown for its strict adherence to safety, highway weight restrictions and proper documention requirements.
