How does Equinox support the broad array of offerings that are included in Equinox Integrated Business?
Equinox is committed to providing first class Tier 1 Support for all of the services in its portfolio. Its Client Support team is trained to either resolve issues or manage the escalation process to ensure that the proper resource is deployed to resolve the issue. The Equinox Client Support team is backed up by the support organizations of all of its partners that provide Tier 2 (in depth technical support) and Tier 3 (fix real problems – known as bugs – that may be discovered). These organizations are available to Equinox’s Client Support team 24 hours a day / 7 days a week to resolve client issues.
