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How does Equinox support clients with offices across the United States and internationally?

April 26, 2017clients equinox internationally Offices support united states

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How does Equinox support clients with offices across the United States and internationally?

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Equinox’s normal hours for its Tier 1 Client Support Team is 8:30 AM to 5:00 PM EST/EDT. During off hours for the Client Support Team, a member of management is on call and is notified electronically of calls logged either via email or Voicemail during the off hours. Emergency calls (example: complete phone system outages) will be responded to as soon as possible with non-emergencies referred to the Client Support Team the following day. Equinox currently successfully supports clients with offices in all United States time zones and offices overseas including India and the Philippines.