How Does Emotional Intelligence Affect Conflict Resolution?
• Our research shows that most conflicts are exacerbated by the unresolved emotional bitterness. • Even if the competing interests are resolved, if the emotional sourness is not resolved, conflicts still remain. • Effective conflict management that leads to peaceful resolution requires emotional intelligence. • The ability to recognize, manage and channel appropriate emotions in resolving conflicts is crucial. • Emotional intelligence is the ability to effective manage one’s emotions in a productive way that allows for effective communication and understanding of the situation at issue.
