How does Ecas consult its clients?
We have a Client Consultation Group (CCG), chaired by an Ecas Director. Each class can appoint a representative. The CCG meets twice a year, and the representatives can contact the Chief Executive between meetings as required. The office staff regularly visits classes to see the staff and clients and welcomes comments from clients. They also receive feedback from the Group Leaders. The full roles and responsibilities of the CCG are readily available to clients, as are the minutes of meetings.
