How does eBay determine if an item is eligible under eBay Buyer Protection, and what are the consequences?
We evaluate whether a buyer’s case is eligible using the following criteria.For item not received cases: A buyer cases they did not receive the item, and you did not provide proof of delivery.For item significantly not as described cases: If we can determine based on information in the listing that the buyer’s complaint was clearly disclosed, then, we would not find in favour of the buyer. For example, if a buyer complains that the item was scratched, and the listing shows in pictures or clearly written text that the item is scratched. In situations where the listing does not clearly describe the flaw — for example, it’s not readily obvious in the text or pictures, or there is conflicting information such as a picture of a new item when the actual item is used — then we may find in favour of the buyer. Consequences of finding in favour of a buyer in a transaction may include:Request from eBay to refund the buyer (after receiving the returned item in item significantly not as described
