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How does E-Mail Manager track inbound e-mail and follow-up e-mail?

April 26, 2017e-mail follow-up inbound manager track

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How does E-Mail Manager track inbound e-mail and follow-up e-mail?

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A. E-Mail Manager assigns each message a unique tracking ID. The ID appears in the Subject field of the message. E-Mail Manager assigns to the same agent replies that include the same tracking ID. This assignment ensures the consistent handle of messages within a customer incident.