How does e-FAQ work?
The best way to see how e-FAQ works is to try e-FAQ yourself at http://www.inin.com/products/e-faq/e-FAQquestions.asp where you can submit your questions about e-FAQ. From a technical standpoint, e-FAQ performs an informational and statistical analysis of the FAQ database to determine important words. e-FAQ also uses morphological stemming and a semantic word network for synonyms. In addition, it uses an innovative “dynamic-thresholding” technique for evaluating match quality. Finally, e-FAQ uses machine learning techniques to incorporate both wording and entry-confidence feedback.
