How does e-commerce become e-business enabled?
Here are some of the ways your company can implement an e-commerce strategy with e-business in mind: • Develop a database-driven online catalog • Provide online ordering by securely integrating front-end presentation with an order entry system • Move static billing statement data to an interactive Web-based presentment server • Accept electronic payment methods (credit cards, EFT, etc.) for full-transaction shopping or bill payment. Customer Relationship Management Customer Relationship Management requires developing, supporting, and retaining lucrative How does Customer Relationship Management become e-business? Central to e-business is the concept of customer self-service. Analyzing past customer behavior makes possible an e-business to personalize its offerings and to anticipate customer’s wants and needs. Providing quality customer self-service involves Web-enabling and existing back-end systems, and building in secure access policies. These systems will give customers controlled a
