How does DSS referral process work?
A. The referral process is automated through an interface between the eligibility information system (EIS) and the automated collections and tracking system (ACTS). When a referral is received from the EIS, ACTS automatically creates the participant record and a case record based on the information in the referral. If ACTS cannot process the information, a notification is sent to a case worker in CSE to correct the information so that it can process. Sometimes the referral cannot process in an automated fashion and case managers/agents have to create the cases manually. In Foster Care cases the cases are not sent to CSE from Foster Care directly. Rather, foster children are referred by Foster Care staff to Medicaid and those Medicaid cases are then set up in the EIS. Back to Top Questions for Specific State Operated CSE Offices Information on some of these questions is available in the CSE Transition Guide and has been noted in the answer where applicable. However, for much of the info
