How does delivery work?
• FREE NEXT WORKING DAY DELIVERY IF ORDERED BEFORE 2PM • OR ANY DAY OF YOUR CHOICE • DELIVERY ANYTIME BETWEEN 8AM AND 5.30 PM • (BEFORE 9 DELIVERY CAN BE ARRANGED FOR AN EXTRA 20.00 A BEFORE NOON DELIVERY CAN BE ARRANGED FOR AN EXTRA 10.00 • SATURDAY DELIVERY EXTRA CHARGE OF 10.00 • PLEASE NOTE THAT OUR CARRIERS CAN NOT TELEPHONE BEFORE DELIVERY PLEASE ENSURE SOMEONE IS IN TO SIGN FOR THIS DELIVERY IF NO ONE IS YOU WILL BE CARDED AND THE ITEM TAKEN BACK TO THE DEPOT RESULTING IN AN EXTRA CHARGE OF 10.00 • ORDERS PLACED AFTER 2.00 PM FRIDAY OR OVER THE WEEKEND WILL BE DELIVERED TUESDAY.
• Your order is delivered by TNT Post from The Netherlands and then by the local post office. The average term of delivery is 3 to 6 workdays for Europe and 4 to 10 workdays outside Europe, depending on the destination. The above-mentioned is indicative. Your order will be delivered to the address you have given as delivery address on your order form. In case you are absent, delivery will be done according to the normal procedure of the local post office.
When your order is ready for dispatch, our transport department will contact you to arrange a suitable day for delivery. Depending on the product and the method of delivery used, they may be able to give you some idea of time although usually deliveries will be anytime from 9am to 5pm. Timed or Saturday deliveries may be available for a surcharge. The process of delivery varies from one product (e.g. cast iron radiators) to another (e.g. a small towel rail). To avoid any misunderstanding it is important that you read the pink sheet, sent out with your paperwork, so you know exactly how your particular delivery will work. Access Deliveries of certain radiators (including cast iron) will be made on a 45 foot truck. If access could be a problem, please let us have an alternative delivery address, failing that please call to discuss. Meeting the delivery – Someone will need to be at the delivery address on the pre-arranged delivery day to meet the delivery. In the unlikely event that your
