How does DCSE process payments?
DCSE processes approximately 13,000 payments each business day. DCSE receives payments by mail and electronically. DCSE microfilms all payments it receives by mail and deposits all payments promptly. Payments are credited by the Payor’s name and Social Security number. If a payment is properly identified and there is no incomplete information, then the payment is credited to the appropriate account within one business day of DCSE receiving it. If the custodial parent has direct deposit, then the payment is usually deposited into their account within two business days. If you have not chosen direct deposit, a check is mailed within two business days. Direct Payments are considered “gifts,” and the noncustodial parent will not receive credit for direct payments. Direct payments made by the noncustodial parent to the custodial parent for child support after 1) the establishment of an order directing payments through DCSE or 2) receipt of a Change in Payee Notice directing payments through