How does DCI document the support services provided to my business?
DCI’s highly evolved network service reporting system provides detailed documentation for all billed consulting. Every DCI consultant has complete access to all the records of IT support delivered by any staff member to every client. This record of problems and fixes, as well as false alarms and missteps, is filed as an easily available and searchable in-house database that allows DCI’s IT consultants to share their knowledge company-wide so that the net effectiveness of DCI’s support increases over time.
