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How does customer service work? Does the DFI need to contact the foreign gateway operator?

April 26, 2017contact customer service dfi foreign Gateway operator

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How does customer service work? Does the DFI need to contact the foreign gateway operator?

1 Answer

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Inquiries should be directed to Reserve Bank staff that either answer the inquiry or contact the gateway operator on an institution’s behalf. Institutions do not need to contact the foreign gateway operator. Once the gateway operator responds to the request, the Reserve Bank contacts the institution to provide the response.