How does CSC handle customer/debtor complaints and how are complaints relayed to the client?
Consumer/patient complaints fall into two categories: • Complaints regarding our collection efforts: Our Collection Manager personally handles all consumer/patient complaints, and in coordination with our Client Support Manager, investigates each issue thoroughly. Appropriate action is then taken, which may include contact with our client for resolution approval. We find that most such complaints can be handled effectively without client involvement. • Formal complaints made to the Colorado Collection Agency Board: Our Collection Manager first thoroughly investigates all transaction information that has occurred on the account in question. The Collection Manager then forwards the information to our collection attorney, who prepares a response for the Collection Agency Board. The Collection Agency Board will make a determination and provide a correspondence to our office with their findings.
