How does Control-F1 address security and firewall issues?
1. A customer must always request assistance. 2. A customer has the ability to force an agent to seek the customer’s permission before using some or all of the tools. 3. Control-F1 never penetrates a firewall. Communication is always outgoing through the firewall. As long as both the agent and the customer can connect to the Internet via HTTP, they can use Control-F1. 4. Control-F1 is compatible with the vast majority of existing firewalls. If a connection problem does arise, port and configuration adjustments can be made. Q: What infrastructure / server technology do I need to deploy Control-F1? ASP Model = None. We host it all. The Control-F1 Infrastructure includes: – Collaboration Server (Lotus Sametime – multi-threaded sockets server) – Call Router (Multi-threaded IOCP sockets server) – Control-F1 Database (Microsoft SQL Server 7 or 2000) Client Hosted Model = We install it and configure it. You just host it within an environment containing these base requirements: – Microsoft SQL
