How does Connect platform minimize downtime?
The Connect platform is designed to avoid a disruption due to any single point of failure. Blackboard Connect Inc. [formerly The NTI Group, Inc.] has invested heavily to create redundant call centers—geo-dispersed throughout the nation—and over all three of the national power interconnects. Additionally, the Connect platform originates calls from multiple, geographically dispersed providers to better ensure up-time as well as to alleviate congestion on our system should one local or regional area experience unusual congestion or an outage that might otherwise impact everyone on the system. Customer support centers are located in a minimum of three states. In the event of a disruption at any one of these locations, calls will be routed to the other locations seamlessly. In the event of a prolonged outage at any site, including our corporate headquarters, Blackboard Connect has a full business continuity program backed by a premier availability services company. Blackboard Connects c
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