How does CMS keep track of case history?
When you use CMS to enter all the steps and actions you are taking in your cases, you will have a complete recorded case history. You can add notes to the case at any point to record phone conversations or other external communication with clients and case contacts. Use CMS to manage every aspect of the case, including communications with creditors and subjects. Whether the case is closed or still open you can see all actions taken with regard to the case, all financial transactions and all communications. CMS keeps track of all actions taken to resolve a case or bring it to closure. The more you use CMS to manage your cases, the more complete your case history will be.
