How does CMI handle requests for technical support?
Requests for technical assistence are returned promptly and most are resolved the same day, those remaining unresolved or received after-hours are handled on a priority basis by the next morning. Our clients are provided a local contact that is familiar with their system, as well as the technical aspects of our products. Local representatives travel on-site should a problem arise that cannot be resolved remotely. The home office supports the local representatives through technical training, fallback phone support, and access to Microsoft’s Developer Network.
