How Does Certification Zones Remote Support Package Work?
Training support via telephone or IM is available for those MCSA and MCSE candidates who do not have a lot of hands-on experience with Windows 2000/2003 or are in a hurry to get certified. You can purchase a Certification Zone “Remote Support Package” that provides you with 24/7 access to one of the Zone’s Microsoft certified Windows experts. Within 24 hours of your purchase of Certification Zone’s Remote Support Package, you will receive an e-mail that introduces you to your assigned Mentor. In this e-mail message, your Mentor will include a complete schedule of “normal” support hours he/she is available for live communication. If the Mentor’s normal hours of availability do not match your schedule or preferences, “customized” support hours would then be arranged with your Mentor. Also included in this initial e-mail message will be the contact information you need to reach and communicate with your Mentor via telephone, e-mail, or Internet Messenger. There will be no toll-free teleph
