How does Callwhere get the call records from my phone system?
A. In most cases, your phone system will send the call records to Callwhere using a serial connection. A serial cable will connect the phone system to the computer where Callwhere is installed (see figure 1). Figure 1 In other cases, the phone system will make the call records available at an IP address. Callwhere can connect to this IP address and download the SMDR over your network (see figure 2).
