How does business process management (BPM) fit into a banks ECM strategy?
Lewis, Marshall & Ilsley: BPM equates to content workflow. We look at BPM or workflow as a potential second phase of our ECM projects. Many times, projects are driven by risk management, customer service and cost reductions. We generally look at document imaging as the first phase of the project. The next phase is improving the efficiency, and this is where we may apply BPM rules to that content. Landers, Mobius Management Systems: BPM is instrumental in delivering a strong ROI to content management investments in banking. While getting content such as checks and statements into the repository is a basic foundation for managing content, BPM makes that content actionable by routing content and reducing inefficiencies in document-centric processes. The challenge that most enterprises face with BPM is not realizing the necessary and critical amount of analysis of existing business processes. Simply going digital in and of itself does not guarantee success. King, Hyland Software: BPM tools
