How does Bomgar™ enable remote control through corporate firewalls and NAT?
Bomgar™ help desk support software enables you to connect transparently through corporate firewalls by initiating the connection from the user’s system to the Bomgar Box™ on standard internet ports. Rather than the support representative having to gain access, the customer is granting it. Since the session is initiated by the end-user, this traffic is outbound, similar to surfing the internet. Since a firewall is designed to allow outbound traffic while blocking inbound traffic, Bomgar™ requires no changes to your network’s existing firewall configuration. IMAGE: How the Bomgar Box Works.jpg < Back to Top 2. Do I need to preinstall a remote desktop control client on the client's machine? No. Bomgar™ enables you to gain control of PC, Linux, and Mac without any remote desktop control software pre-installed on the end-user's system. The client software only runs for the duration of the remote support session. At the end of the remote control session the software uninstalls completely, le
