How does AROBS communicate with customers in need of offshore software development services?
General communication between AROBS and its clients is done via e-mail. Each message gets sent to the task developer, the expert in the field (i.e. database expert, GUI expert, business module expert, etc) and the project supervisor. Each type of mail has a specific response time interval (i.e. 1 hour for a production bug, 2 days for design analysis). If unusual situations occur during the offshore software development project, in which the person to which the message was addressed cannot reply in the time agreed upon, the project supervisor finds out the reasons for the delay in response and takes immediate action to ensure that the customer receives the answer in the shortest time possible.
