How does an implementation project achieve excellence in ongoing operations?
An organization achieves excellence during an implementation by focusing on and practicing its core competencies. Think of an implementation in terms of preseason training where every player is allowed to perfect his skills in a no-risk environment. The objective is to ensure every player is provided with the right knowledge and skills to allow him to function effectively in the field for the remainder of the season. Achieving excellence is then simply a function of how long and hard a player practices the right moves in order to ingrain them into muscle memory until they become completely natural. Tiger Woods is an example of excellence in his chosen profession. He started acquiring and honing his skills when he was 5 and is still not satisfied with anything less than perfection. The question is, what is responsible for Tiger’s ability to drive the ball 380 yards and putt so well? Is it his equipment? Did he spend all this time developing a new driver or putter or a new ball? The answ
