How does an employee check the status of a medical or vision claim?
When a member has a question about how a medical/vision claim was processed, please direct them to call 1-800-811-3298. Be sure to listen to the prompts for Customer Service. A customer service representative will be able to help the member answer any question concerning insurance payments, copays, coinsurance, deductibles, and denials. Please remember that vision coverage only applies if your group purchased the vision rider.
