How does an employee access their PMHM benefits?
Covered members access PMHM’s services by calling 800-776-4357. The phones are staffed 24-hours a day, seven days a week. During PMHM’s normal business hours of 8 a.m. to 5 p.m., Monday-Friday CST, the toll-free line is answered directly by a Patient Relations Coordinator (PRC). On weekends and holidays, the 800 line is answered through a medically oriented professional service with PMHM psychologists on call and available by pager and cellular phone. In an emergency situation, the service can connect the caller directly to a PMHM psychologist.
