How does an applicant reschedule or cancel an appointment?
After the applicant schedules an appointment, the confirmation screen and confirmation email will show a date and time by which any changes to the appointment (reschedule or cancellation) must be made. To reschedule or cancel the appointment, the applicant may log in to the system using the passport number, date of birth and nationality prior to that date/time. Once the applicant logs in, they may select cancel or reschedule from the options on the Applicant Summary page.
