How does AIM collect the data?
AIM uses a data collection system that collects information from people at their desks as they work. They see a pop-up window on their computer screen with drop-down pick lists. They select their activity and other information by clicking their mouse on the items listed. With 3 or 4 mouse clicks in 3-4 seconds, theyre finished. The data is collected by randomly sampling each person. The sampling frequency is usually set between 1 and 3 times per hour, depending on the nature of their job. For instance, customer service personnel who handle activities that average 15 to 30 minutes would be sampled 2 or 3 times an hour. Underwriters who handle activities that average 1 hour would be sampled once an hour. The person does not have to complete the window form and the system records this as a miss.
