How does AHA meet the OSHA standard for “An opportunity for interactive questions and answers with the person conducting the training session” for the online course?
OSHA’s expectation is that employees will have access to someone who can answer questions while they are completing the course, therefore the online course lists the AHA’s 1-877-AHA-4CPR number for the AHA National Service Center, which is available 24 hours a day. The service center staff has received training on the Heartsaver BBP Course and is able to answer questions about the general training in the Heartsaver BBP Course. For site-specific BBP questions, employees would need to contact whoever is providing their site-specific training.
