How does AGCO price its work?
AGCO charges for the actual time the technician works on your vehicle. While this may sound like common sense, it is very unusual in the automotive business. Most shops charge based on a flat-rate guide. The guide give a time to perform a service, and that time is billed without regard to the time spent. For example if the book says a task should take three hours, and the technician does it in two, the client is still billed for three. Some claim this is their reward for being efficient, but I feel over-billing is unjustifiable. Others say sometimes the job takes longer than book time and it balances out. I feel if that were the case why not just bill actual time? In my opinion the system rewards rushing through the job and penalizes spending time to insure quality. The old adage, That which is rewarded gets done, may help to explain the general state of the auto repair business which so many find unacceptable. A far more complete explanation can be found at Actual time billing. [Back
