How does Adobe support InDesign CS5 Server?
Adobe provides two types of support for InDesign CS5 Server. The first is developer support. This is designed for those developing solutions and allows for the purchase of support cases as needed. The second type of support, Adobe Platinum Maintenance and Support, is intended for the end customer of a solution. Platinum Maintenance and Support provides free upgrades and enables you to receive bug fixes and updates. It also allows a development partner to engage with Adobe on your behalf for other necessary development-related support. If you are developing your own in-house solution, Platinum Maintenance and Support also provides an unlimited number of developer support cases. If you are an Adobe partner developing a solution, you should probably purchase development support cases only. If you are a customer purchasing a solution from a partner, you need to purchase Platinum Maintenance and Support when you buy InDesign CS5 Server. If you are a customer developing an in-house solution,
