How does ACMA monitor payphone performance?
As the Universal Service Provider (USP), Telstra is required to report quarterly against several measures in relation to payphone performance. These measures relate to the overall availability of payphone services and the time taken to repair faults. Detailed information about the timeframes in which Telstra is required to repair payphone faults can be found above or in Telstra’s Standard Marketing Plan. ACMA reports on Telstra’s payphone performance in its Quarterly Performance Monitoring Bulletin and its annual Telecommunications Performance Report.
