How does a results-oriented job description help solve Americans with Disabilities Act (ADA) issues?
Results-oriented job descriptions focus on outcomes, that is, what you get as a result of performing job duties (methods). If the job description states, “Pushes delivery cart,” the only way that items can be handled is to push the delivery cart. If, on the other hand, the job states, “Delivers items,” then the door is open to accommodating different ways to get the items delivered—such as, allowing the employee to pull the delivery cart attached to her wheelchair. The switch in focus from duties and tasks to results and outcomes opens the door to wholly new work methods.
