How does a Prodigy carry-over account owner fix their PPPoE authentication ?
Well, things have been working reliably for a day now. I’ll be sure to repost to this thread if things fall apart again, but in the mean time we’ll assume that this fix will work for Prodigy users having trouble authenticating: Get to a tier-2 tech… this is not easy. Here are some tips: Be SURE they find the entry in the Network Operations Center (NOC) for this problem — it will likely “be in yellow” indicating off-and-on problems. That tech will have instructions to take down some info like what you used to register (cd vs sbcreg.sbcglobal.net), etc, then assign your case to a general case number that identifies you as being one of a large group having this problem. Remind them that you know that the Tier-2 tech can fix the problem, and that they need to be filling out the form they need to pass you on. Make mention to ‘the escalation desk’ — there’s a manager there that needs to OK this transfer to tier-2. Be absolutely sure that they don’t start down the path of normal trouble-s
