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How does a partner achieve the Customer Satisfaction (CSAT) Excellence Award?

April 26, 2017achieve award CSAT customer Excellence partner satisfaction

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How does a partner achieve the Customer Satisfaction (CSAT) Excellence Award?

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To qualify for the CSAT Excellence Award, Cisco Certified Partners must meet or exceed the CSAT Excellence target for their theater, and must receive a minimum number of survey responses during the prior 12 months. * Cisco Gold and Silver Certified Partners must receive a minimum of 30 responses * Cisco Premier Certified Partners must receive a minimum of 20 responses * Cisco Select Certified Partners are not required to submit CSAT surveys Partner qualification for CSAT Excellence is determined on a quarterly basis, tracked by Cisco fiscal quarters. It is based upon a partner’s customer satisfaction results captured in the Cisco Partner Access Online (PAL) tool.