How does a casual approach work?
We greet customers by saying hello and smiling, and then we give them a bit of time to have a look around the store. Once the customer has had time to browse, we then approach them and ask a question in order to start a conversation. For example, asking ‘Are you shopping for anything in particular?’ would encourage the customer to engage in conversation with the staff rather than asking ‘Can I help you with anything?’ to which the customer might respond ‘no’ and the service could end there.
